Cognizant offers a growth-oriented work environment, comprehensive training, and a culture of collaboration. Cognizant is committed to creating a diverse work environment and is proud to be an equal-opportunity employer. Cognizant Hiring Process Executive 2024 | Job Opportunity.
Job Title: Process Executive – Voice
Company: Cognizant Technology Solutions
Location: Multiple Locations, India
Job Type: Full-time
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Job Summary:
Cognizant is actively hiring a Process Executive – Voice to join its dynamic customer support team in 2024. This role is ideal for individuals with excellent English language skills and experience in phone-based customer support operations. The position requires strong communication, analytical thinking, and a deep understanding of the digital social landscape. Cognizant Hiring Process Executive 2024 | Job Opportunity.
As a Process Executive, you’ll be responsible for addressing customer queries, resolving issues effectively, and ensuring customer satisfaction while following Cognizant’s high standards of service excellence. Cognizant Hiring Process Executive 2024 | Job Opportunity. This is a fantastic opportunity for anyone seeking to grow their career in a reputable global company.
Key Responsibilities:
- Communication Skills: Demonstrate excellent writing, reading, and spoken communication skills, with a high proficiency in the English language.
- Customer Support Experience: Previous experience in phone-based customer support operations is a significant advantage.
- Cultural Understanding: Must possess language fluency and cultural sensitivity to handle non-English supported locales effectively.
- Problem Solving: Utilize strong search and analytical skills to approach and solve problems logically.
- Digital & Social Media Knowledge: Stay informed on digital trends, influencers, engagement metrics, and potential risks within the social space.
- Process Proficiency: Quickly learn and adapt to complex processes, ensuring efficient handling of customer issues.
- Interpersonal Skills: Exhibit exceptional communication and interpersonal skills, fostering a positive work environment.
- Technical Proficiency: Proficient in operating systems, business applications, and general computer usage.
- Proactive Approach: Identify areas of opportunity or ambiguity in tasks and promptly inform the supervisor.
- Team Collaboration: Share best practices and insights with team members to promote continuous improvement.
Ideal Candidate Profile:
- Experience: Minimum of 1-2 years in a voice-based customer support role (preferred but not mandatory).
- Education: Bachelor’s degree in any field is preferred.
- Skills: Strong command over English, quick learning ability, adaptability, and strong computer skills.
- Mindset: A proactive, problem-solving approach, with the ability to work in a team-oriented environment.
- Knowledge: Basic understanding of social media platforms and digital trends.
Why Join Cognizant?
Cognizant offers a growth-oriented work environment, comprehensive training, and a culture of collaboration. As part of our team, you’ll have the opportunity to gain in-depth exposure to customer support processes, develop essential professional skills, and contribute to impactful projects that enhance customer experience.
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How to Apply:
If you are passionate about customer support and meet the above criteria, we encourage you to apply. Please visit the official Cognizant Careers Page to submit your application.
Cognizant is committed to creating a diverse work environment and is proud to be an equal-opportunity employer. We welcome applications from all qualified candidates.
Frequently Asked Questions (FAQs)
What qualifications are required for the Process Executive – Voice position at Cognizant?
Candidates should have excellent writing, reading, and spoken English communication skills. Previous experience in phone customer support operations is preferred but not mandatory. A bachelor’s degree in any field is preferred.
What are the primary responsibilities of a Process Executive – Voice?
The main responsibilities include providing customer support, resolving issues, demonstrating strong communication skills, understanding digital trends, and sharing best practices with team members. You will also need to identify opportunities for process improvements and effectively manage customer queries.
What is the expected salary for this position?
Salary details are typically discussed during the interview process. Cognizant offers competitive compensation packages based on experience and qualifications.
How can I apply for the Process Executive – Voice position?
Interested candidates can apply by visiting the official Cognizant Careers Page and submitting their application through the portal.
