Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where you can make a difference? Sutherland, a global leader in digital transformation, is looking for enthusiastic Customer Support Representatives to join our team.
If you have a flair for communication, problem-solving, and the ability to create a positive impact on customers, this is your opportunity to grow with a world-class organization that values innovation and excellence. Exciting Career Opportunity: Customer Support Representative at Sutherland.
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About Sutherland
Sutherland is an experience-led digital transformation company committed to helping businesses achieve non-linear growth. We specialize in delivering exceptionally engineered experiences for our clients’ customers and employees.
Our approach combines human-centered design with cutting-edge real-time analytics, AI, cognitive technology, and automation. With a global presence and a reputation for excellence, Sutherland is the perfect place for individuals looking to take their careers to new heights.
Why Join Sutherland?
As a Customer Support Representative, you will be the voice of our clients, handling customer inquiries with professionalism and empathy. At Sutherland, we believe in fostering an environment that values personal growth, teamwork, and excellence.
Here’s what you can look forward to:
- Comprehensive Training: Learn from industry experts to develop skills that will propel your career forward.
- Global Exposure: Work with clients from diverse industries and gain international experience.
- Career Growth Opportunities: We provide clear pathways for career progression.
- Innovative Culture: Be part of a forward-thinking team that leverages cutting-edge technologies to enhance customer experiences.
Key Responsibilities
As a Customer Support Representative, your day-to-day responsibilities will include:
- Handling a high volume of inbound customer calls related to various concerns, such as product inquiries, billing, and refunds.
- Accurately updating and inputting customer details into the system for seamless tracking and follow-ups.
- Resolving customer issues promptly and delivering on commitments to maintain satisfaction and trust.
- Coordinating with internal departments to resolve customer concerns that require escalation, such as billing disputes or refund conflicts.
- Meeting and maintaining performance metrics and goals for customer service excellence.
Qualifications
To excel in this role, you must possess the following:
Educational Requirements:
- Minimum HSC (Higher Secondary Certificate) or Graduation.
Skills and Attributes:
- Exceptional Communication Skills: High-level spoken English proficiency with an understanding of American cultural nuances.
- Amazing Phone Presence: Your smile should resonate through your voice during phone interactions.
- Problem-Solving Ability: Proactive in resolving customer concerns while maintaining a positive attitude.
- Comprehension & Retention: Strong ability to grasp and articulate shared thoughts effectively.
- Time Management: Ability to manage communication pace while actively engaging with customers.
- Customer Service Experience: Previous experience in delivering exceptional customer service over the phone is a significant advantage.
What Sets You Apart?
At Sutherland, we believe in hiring individuals who bring positivity, enthusiasm, and a customer-centric mindset to the table. If you love helping people and have a knack for turning challenges into opportunities, you’ll fit right in.
Perks of Working at Sutherland
- Competitive Salary and Performance Incentives.
- Health and Wellness Benefits.
- Flexible Work Environment.
- Opportunities for Professional Development.
- Engaging and Inclusive Workplace Culture.
How to Apply
Ready to embark on an exciting journey with Sutherland? Click Apply Now and submit your updated resume today!
We are excited to welcome individuals who are passionate about creating memorable customer experiences and contributing to Sutherland’s success story.
Join Us and Make a Difference
At Sutherland, we don’t just offer jobs; we build careers. Become part of a team that values innovation, collaboration, and customer-centricity.
Apply now and start your journey toward professional excellence with Sutherland!
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Frequently Asked Questions (FAQs)
What is the work location for this role?
This is an office-based role. Specific location details will be shared during the application process.
What is the work schedule like?
The schedule will depend on client requirements, and flexibility may be needed.
Is prior customer service experience mandatory?
While prior experience is preferred, it is not mandatory. We provide comprehensive training for all new hires.
