Are you looking to join a cutting-edge team in the fintech industry? HighRadius, a global leader in Autonomous Software for the Office of the CFO, is excited to announce an opportunity for a Chat Marketing Specialist for 2024. This role is perfect for driven, tech-savvy individuals who enjoy interacting with website visitors, generating leads, and contributing to innovative sales processes.
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HighRadius Hiring Chat Representative 2024 – A Unique Opportunity in Fintech
At HighRadius, we provide cloud-based financial solutions to over 800 renowned companies, including 3M, Unilever, Hershey’s, and many others. Recognized in Gartner’s Magic Quadrant and Forbes Cloud 100 for three consecutive years, our innovative technology optimizes financial processes like order-to-cash, treasury, and record-to-report. With a global presence and a valuation of $3.1 billion, HighRadius is in the pre-IPO stage, paving the way for rapid growth. We are seeking passionate individuals to join us on this journey, helping us redefine the future of finance technology.
About the Role of Chat Marketing Specialist
Position: Chat Marketing Specialist
Employment Type: Full-Time
Preferred Qualification: 2-4 years of experience in sales, inside sales, non-voice customer service, or related fields
Focus Area: Customer Interaction, Lead Generation, Visitor Engagement
As a Chat Marketing Specialist at HighRadius, you will interact with website visitors through an automated chat system, playing a vital role in generating Marketing Qualified Leads (MQLs). This position requires a deep understanding of the HighRadius website architecture, product offerings, and visitor engagement techniques. Your responsibilities will include real-time conversations with visitors, responding to inbound requests, and sending targeted outbound messages to drive high-quality leads for our sales team. HighRadius Hiring Chat Representative 2024.
Why Choose HighRadius?
HighRadius is on a mission to redefine financial technology, building a suite of autonomous financial solutions used by some of the world’s largest companies. Working at HighRadius means being part of an award-winning organization that emphasizes innovation, growth, and impact. As we gear up for an IPO, we invite motivated professionals to join our high-performing team and contribute to our journey.
Key Responsibilities of the Chat Marketing Specialist Role
1. Engaging Website Visitors
- Respond to inbound sales queries and interact with visitors using our automated chat platform, ensuring meaningful engagement that aligns with HighRadius’ brand voice.
- Identify the visitor’s needs based on their profile and interaction history to provide accurate and relevant information.
2. Generating Quality Marketing Leads
- Leverage outbound messaging based on real-time website activity, past interactions, and available information to attract and qualify leads.
- Engage in strategic conversations designed to identify MQLs, generating interest in further discussions with the sales team.
3. Collaborative Cross-Functional Support
- Work closely with inside sales, customer success, direct sales, and other departments to ensure smooth handovers and effective lead nurturing.
- Update and optimize the chatbot responses and knowledge base in coordination with relevant departments to ensure up-to-date information is available.
4. Analyzing Visitor Interactions
- Track and analyze visitor interactions to identify trends, common issues, and opportunities for process improvement.
- Adjust the chatbot scripts as necessary to enhance engagement and improve lead quality.
Who is the Ideal Candidate?
The ideal candidate for the Chat Marketing Specialist role at HighRadius is an experienced professional who understands customer engagement, is tech-savvy, and has strong written and verbal communication skills. The ability to multitask, coupled with a passion for technology and lead generation, will make you a valuable addition to our team.
To Succeed in this Role, You’ll Need:
- Sales/Inside Sales Experience: 2-4 years in sales, inside sales, non-voice customer service, or related fields.
- Tech-savviness and CRM Knowledge: Familiarity with sales chatbot platforms (e.g., Qualified, Drift) and experience using Salesforce CRM.
- Excellent Communication Skills: Strong written and verbal communication skills, with the ability to interact professionally with diverse individuals.
- Multitasking Abilities: Comfortable working in a 24/5 rotational shift environment, meeting targets in a fast-paced setting.
Benefits of Joining HighRadius as a Chat Marketing Specialist
- Competitive Salary Package: Receive a rewarding salary that reflects your skills and contribution.
- Innovative Work Environment: Enjoy a vibrant, tech-driven work culture that promotes creativity and growth.
- Career Advancement: Join a pre-IPO SaaS Centaur company with impressive growth potential and opportunities for career advancement.
- Equal Employment Opportunities: HighRadius promotes a diverse and inclusive environment, welcoming talent from all backgrounds.
How to Apply for HighRadius Hiring Chat Representative 2024
If you’re an enthusiastic, tech-savvy individual with experience in sales or customer service, we invite you to apply for the Chat Marketing Specialist 2024 role at HighRadius. Be a part of our dynamic team as we continue to shape the future of financial technology!
To Apply: Visit our careers page to submit your resume, and include a cover letter detailing your relevant experience in customer engagement and lead generation.
Frequently Asked Questions (FAQs)
What kind of experience is preferred for this role?
Experience in sales, inside sales, non-voice customer service, or technical support (2-4 years) is preferred, along with proficiency in chatbot platforms like Qualified or Drift.
Will there be any training provided?
Yes, HighRadius provides training on our systems, products, and engagement practices to ensure you’re set up for success in this role.
What are the work hours for this position?
This role requires rotational shifts, operating 24×5 to cover HighRadius’ global reach and customer interaction needs.
Is there an opportunity for career advancement?
HighRadius is in the pre-IPO stage, offering exciting growth opportunities for dedicated professionals ready to advance in their careers.
