Are you passionate about creating seamless workflows and ensuring top-notch resource management? IntouchCX, a global leader in customer experience management, digital engagement, and AI-driven automation solutions, is looking for a dynamic Scheduling Specialist to join our team. If you thrive in fast-paced environments and excel at analytics, planning, and collaboration, this role could be your next big career move!
Job Title: Scheduling Specialist
Company Name: IntouchCX
Location: Hyderabad
Experience Level: Entry-level
Industry: Customer Experience Management
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About IntouchCX
For over two decades, IntouchCX has been at the forefront of delivering exceptional customer experiences. Guided by creativity, innovation, and a deep understanding of our clients, we’ve built long-lasting relationships with renowned brands. Our culture fosters empowerment and positive change, making us an industry leader in scaling with soul.
To learn more about our journey, check out Our Story and see why we’re redefining customer experience management.
Why Join IntouchCX?
At IntouchCX, you’ll have the chance to work with cutting-edge tools and technologies while collaborating with some of the brightest minds in the industry. As a Scheduling Specialist, you will play a crucial role in ensuring that our teams operate efficiently, contributing directly to our mission of delivering unmatched customer experiences.
Key Responsibilities of a Scheduling Specialist
In this role, you’ll work closely with both the Operations and Workforce Management Teams to ensure scheduling aligns perfectly with forecasted work volumes. Reporting to the Manager of Resource Planning, you’ll also drive continuous improvement initiatives. Your day-to-day tasks will include:
- Schedule Management:
- Generate accurate schedules to meet business needs.
- Ensure all employee schedules are tracked and updated regularly.
- Data Analysis:
- Identify trends in customer contact volumes and optimize resource allocation.
- Review and update trackers related to headcount, absenteeism, and other key metrics.
- Workforce Management:
- Manage and maintain employee schedule information across multiple locations using workforce software.
- Update parameters within the Workforce Management System to enhance efficiency and meet productivity goals.
- Collaboration:
- Work closely with Operations Teams to align employee availabilities with business requirements.
- Ensure workforce tools and trackers reflect real-time accuracy for optimal planning.
- Continuous Improvement:
- Drive initiatives to refine processes and ensure scheduling excellence.
What We’re Looking For
To succeed as a Scheduling Specialist at IntouchCX, you should bring a mix of analytical, technical, and organizational skills. Ideal candidates will possess:
- Educational Background:
A post-secondary degree or certificate in Business Administration or related fields (equivalent work experience will also be considered). - Technical Expertise:
- Experience with workforce management systems (preferred).
- Advanced knowledge of Microsoft Excel (preferred).
- Industry Knowledge:
Familiarity with contact center operations, including functions and business processes. - Core Competencies:
- Strong analytical and problem-solving skills.
- Attention to detail and high levels of accuracy.
- Exceptional organizational skills to manage multiple tasks efficiently.
- Adaptability:
The ability to thrive in a fast-paced, innovative environment. - Communication Skills:
Excellent written and verbal communication to collaborate effectively with teams.
Why This Role Is Perfect for You
If you’re someone who enjoys a blend of technical analysis and collaborative planning, this position offers the ideal balance. At IntouchCX, you’ll have the opportunity to influence workforce efficiency, contribute to business goals, and advance your career in a supportive and dynamic workplace.
Benefits of Working with IntouchCX
By joining IntouchCX, you’ll enjoy:
- Growth Opportunities: Develop professionally in a global organization that values innovation and empowerment.
- Collaborative Culture: Work in an environment where your ideas are valued and teamwork drives success.
- Competitive Compensation: Enjoy a robust salary package aligned with industry standards.
- Learning Environment: Access to training resources and tools to enhance your skills and expertise.
How to Apply
Are you ready to make an impact? Apply now and become a part of IntouchCX’s journey to revolutionize customer experiences. To apply, please submit your updated resume and a cover letter highlighting your relevant experience and skills.
About Our Culture
At IntouchCX, we pride ourselves on fostering a culture of inclusivity, innovation, and growth. Our team members are empowered to take ownership of their roles and drive meaningful change. Join us in creating extraordinary customer experiences while being part of a workplace that values collaboration, creativity, and excellence.
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