Are you ready to elevate your career with one of the world’s leading IT and business solutions companies? Tata Consultancy Services (TCS) is organizing a Mega Walk-In Drive in Kolkata on 13th December 2024 (Friday). This event offers exciting opportunities for experienced professionals seeking roles in Customer Service – Quality Analyst, Lead, or Manager. TCS Hiring Quality Analyst 2024: Mega Walk-In Drive in Kolkata on December 13.
If you have 2 to 11 years of experience and are passionate about delivering exceptional quality in customer service, this is your chance to join an industry leader and advance your career.
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Event Details
- Date: 13th December 2024 (Friday)
- Time: 9:30 AM to 11:30 AM
- Venue: TCS Gitanjali Park
Street Number 368, Action Area 2F,
New Town, Kolkata, West Bengal 700135.
Mandatory Requirement: Generate Your EP ID
To participate in the Walk-In Drive, an EP ID is mandatory. Follow these simple steps to generate your EP ID:
- Visit https://ibegin.tcs.com/iBegin/.
- Log in or click “New User” to register.
- Select “BPO” in areas of interest and complete the registration process.
- Once completed, your EP ID will be generated (starts with EP2024CNXXXX) and sent to your email.
Open Roles and Job Descriptions, TCS Hiring Quality Analyst 2024
1. Quality Analyst
Responsibilities:
- Conduct quality checks on live and recorded calls as per the quality plan.
- Ensure adherence to customer satisfaction metrics and internal policies.
- Evaluate calls based on tone, professionalism, resolution effectiveness, and clarity.
- Share daily/weekly reports with analysis and results.
- Conduct team huddles and bridge knowledge gaps.
- Apply lean and six sigma practices to resolve ongoing issues.
Skills & Competencies:
- Strong communication and analytical skills.
- Attention to detail and multitasking abilities.
- Prior experience as a quality auditor for 12-24 months.
Qualifications:
- Graduation in any stream.
- 2+ years of experience in the service industry, preferably in the ANZ Utilities domain.
2. Quality Lead
Responsibilities:
- Foster an inspiring team environment with open communication.
- Monitor performance, set goals, and provide regular feedback.
- Oversee daily operations and team metrics.
- Coach and train team members to bridge knowledge gaps.
- Organize team-building activities and recognize high performers.
Skills & Competencies:
- Proven leadership experience and decision-making skills.
- Proficiency in MS Excel and performance metrics.
- Strong organizational and multitasking abilities.
Qualifications:
- Graduation in any stream.
- 3+ years of experience in the service industry, with 12-24 months in a leadership role.
3. Quality Manager
Responsibilities:
- Lead service delivery teams to ensure seamless operations.
- Develop process procedures, policies, and standards for quality improvement.
- Assess service statistics and prepare detailed reports.
- Build strong client relationships and oversee customer satisfaction.
- Coordinate with teams to achieve customer experience enhancement goals.
Skills & Competencies:
- Experience in customer service leadership and client management.
- Expertise in quality control, project management, and resource planning.
- Exceptional communication and organizational skills.
Qualifications:
- Graduation in any stream.
- Prior experience in the Utilities domain and service industry preferred.
Eligibility Criteria
- A minimum of 15 years of regular, full-time education (10+2+3).
- Must be comfortable with rotational shifts, split/rotational week-offs, and a 5-day work-from-office schedule.
Why Join TCS?
As one of the largest IT and business solutions providers globally, TCS offers unparalleled opportunities to learn, grow, and excel. Here’s why you should consider joining TCS:
- Global Presence: With over 614,000 employees and offices in 55 countries, TCS is a global powerhouse.
- Innovative Work Culture: TCS promotes creativity, collaboration, and continuous learning.
- Career Growth: From comprehensive training to internal growth opportunities, TCS provides a robust platform for career development.
- Employee-Friendly Policies: TCS is committed to work-life balance, diversity, and inclusion.
- Industry Leader: Ranked among India’s most respected companies, TCS sets benchmarks in the IT and business solutions space.
Tips to Prepare for the Walk-In Drive
- Update Your Resume: Highlight relevant skills and experiences.
- Bring Essential Documents: Don’t forget your EP ID, updated resume, and photo ID.
- Dress Professionally: Make a strong first impression.
- Research TCS: Familiarize yourself with the company’s values, services, and industry presence.
- Practice Interview Questions: Be prepared to discuss your past experiences and how you can contribute to TCS.
About TCS
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. With a revenue of $27.9 billion (2022-23), TCS serves industries such as Aerospace, BFSI, Healthcare, Manufacturing, Utilities, and more. Known for its focus on innovation and sustainability, TCS has transformed countless businesses worldwide.
Take the next step in your career. Join the TCS Walk-In Drive in Kolkata on 13th December 2024!
FAQs
Address of Mega Walk-In TCS ?
TCS Gitanjali Park
Street Number 368, Action Area 2F,
New Town, Kolkata, West Bengal 700135.
